Best Auto Repair, Lancaster

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CUSTOMER SERVICE

Working Hours
  • Mon 9:00AM - 5:00PM
    Tue 9:00AM - 5:00PM
  • Wed 9:00AM - 5:00PM
    Thu 9:00AM - 5:00PM
  • Fri 9:00AM - 5:00PM
    Sat 9:00AM - 1:00PM
  • Sun Closed
    BY APPOINTMENT ONLY

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us

  • Great Prices
    reviewicon
    , 07/24/2019

    I am so excited my daughter found you. Your company is so professional, detailed and have great pricing. Thank you for going above and beyond. My car drives like a Lexus now. I Love my dodge journey. Thank you so much!!! I am referring my entire congregation to your establishment.

  • Great Prices
    reviewicon
    , 01/27/2020

    Company provides excellent services. If you need people who are willing to work with you and believes in the definition of customer service be sure to drop your vehicle here. No secrets or gimmicks they are committed to being personable!

  • Family Friendly
    reviewicon
    , 05/10/2020

    Reminds me of the service my grandfather provided as a automotive mechanic after he retired from working in the diesel mechanic industry. Family friendly professional service. I've hired them to do 3 jobs on my truck and 1 on my wife's car. At one point they completed working on my truck and brought it to my fire station so my wife wouldn't have to come get me after shift The next morning.

  • Family Friendly
    reviewicon
    , 08/22/2018

    Best mechanic in town!! Wouldn't recommend anyone else! Fast service and A+ customer service!! If you want to be treated like you matter then this is the guy for you!!

  • Trustworthy Mechanic
    reviewicon
    , 07/17/2018

    Awesome experience. Really "female" friendly. He really explained the problem and went over my options seeking the least expensive route. Thanks!

  • Trustworthy Mechanic
    reviewicon
    , 05/06/2019

    Friendly and fast service

Call us for service: 972-576-2030

ASE (Automotive Service Excellence)
IDENTIFIX
  • Car Care Aware