Best Auto Repair, Lancaster

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INSURANCE QUESTIONS

Working Hours
  • Mon 9:00AM - 5:00PM
    Tue 9:00AM - 5:00PM
  • Wed 9:00AM - 5:00PM
    Thu 9:00AM - 5:00PM
  • Fri 9:00AM - 5:00PM
    Sat 9:00AM - 1:00PM
  • Sun Closed
    BY APPOINTMENT ONLY

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 972-576-2030 or make an appointment online!

What People Say About Us

  • Great Prices
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    , 07/24/2019

    I am so excited my daughter found you. Your company is so professional, detailed and have great pricing. Thank you for going above and beyond. My car drives like a Lexus now. I Love my dodge journey. Thank you so much!!! I am referring my entire congregation to your establishment.

  • Great Prices
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    , 01/27/2020

    Company provides excellent services. If you need people who are willing to work with you and believes in the definition of customer service be sure to drop your vehicle here. No secrets or gimmicks they are committed to being personable!

  • Family Friendly
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    , 05/10/2020

    Reminds me of the service my grandfather provided as a automotive mechanic after he retired from working in the diesel mechanic industry. Family friendly professional service. I've hired them to do 3 jobs on my truck and 1 on my wife's car. At one point they completed working on my truck and brought it to my fire station so my wife wouldn't have to come get me after shift The next morning.

  • Family Friendly
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    , 08/22/2018

    Best mechanic in town!! Wouldn't recommend anyone else! Fast service and A+ customer service!! If you want to be treated like you matter then this is the guy for you!!

  • Trustworthy Mechanic
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    , 07/17/2018

    Awesome experience. Really "female" friendly. He really explained the problem and went over my options seeking the least expensive route. Thanks!

  • Trustworthy Mechanic
    reviewicon
    , 05/06/2019

    Friendly and fast service

Call us for service: 972-576-2030

ASE (Automotive Service Excellence)
IDENTIFIX
  • Car Care Aware